GENERAL
🐶 Where are your products manufactured?
All our products are made in Barcelona , in a social impact workshop that employs people in reintegration programs and refugees.
It's local, responsible, and above all, handmade.
📦 What are the delivery times?
Orders are prepared within 24 to 48 hours.
Next, count:
- Spain : 2 to 4 business days
- France & Europe : 3 to 6 business days
- International : depending on the country, up to 10 business days
As soon as your order is shipped, you will receive a tracking link by email.
🔁 Can I return an item?
Yes. You have 14 days after receipt to return your product if it has not been used.
Simply write to us at moofpet@gmail.com with your order number — we'll explain the procedure.
You are responsible for the return shipping costs, unless the error is ours.
💬 Why do MOOF products cost this much?
Because they are made locally, by hand, and with meaning .
Each MOOF. piece is made in Barcelona, in a socially responsible workshop , using high-end materials.
You're paying for a stylish and ethical product — not for mass production.
THE LOOP
🐕 Does my dog fit in The Loop?
The Loop comes in two sizes to fit most small dogs:
- Size S → for dogs up to approximately 4-5 kg .
Ideal for Chihuahuas, Yorkshire Terriers, Bichons, Pomeranians, Pinschers , etc. - Size M → for dogs up to 8–9 kg .
Perfect for Cavalier King Charles Spaniels, Poodles, Westies, French Bulldogs, Jack Russells , and other small, sturdy dogs.
And good news: The Loop is dachshund-friendly 🐾 — its flexible shape adapts perfectly to long and thin dogs.
See the dimensions of the dog carrier here.
If your dog is between two sizes, base your choice on its size and comfort : it should be able to curl up in it without being compressed.
🧺 How do I wash the Loop (baby carrier bag)?
🧽 Wipe the inside with a natural product.
🧺 Machine wash: short cycle, 30°C, gentle spin.
🚫 Do not iron, do not tumble dry.
🎒 How to properly position The Loop?
Your dog should not be carried too low , but rather at the level of the middle of your chest , against you.
The Loop is best worn across the body, crossed over the chest , to distribute the weight comfortably and keep your hands free.
The bag has two rings that allow you to adjust the height according to your height and that of your dog.
⚠️ Simply ensure that your companion is held securely, without being compressed , and that its head can protrude freely to breathe and observe the world.
🐾 From what age can I carry my dog?
You can carry your dog from its first weeks , provided you choose the right size for its build — often size S for puppies.
The Loop is perfect for young dogs that are not yet vaccinated : it allows them to go out safely , without direct contact with the ground.
It's also an excellent way to gently acclimate them to the outdoors , while strengthening the bond with you from the start.
THE HARNESS
📏 How to choose the right harness size?
The MOOF harness is available in four sizes (XS, S, M, L) to fit all body types.
Consult the size guide on the Choosing Well / Size Guide page : it indicates the chest and neck circumference.
💡 If in doubt, choose the larger size; your dog will be more comfortable.
🧷 How to adjust it properly?
The harness should be snug but comfortable : you should be able to fit your fingers between the harness and the dog's body.
Ensure that the Velcro strips are properly aligned and that the safety clip is correctly closed.
The whole thing must remain stable without hindering your partner's movements.
🌙 Is the harness secure?
Yes. It combines reinforced Velcro + a safety clip for a perfect fit.
It is also equipped with reflective strips around its legs, to be visible even during night walks.
🔗 Can I attach the leash easily?
Of course. The harness has sturdy metal rings on the back, designed to attach your MOOF leash.
You can also attach a nameplate or medal to the front of the harness if you want to personalize the look.
🧼 How do I maintain the harness?
The harness is machine washable : short program, 30°C, gentle spin.
Do not iron, do not tumble dry.
For a quick clean, you can also simply wipe it with a damp sponge and a little mild soap.
THE LEASH
📏 What is the length of the leash?
The MOOF. leash is adjustable thanks to a sliding buckle system.
You can wear it shorter (96cm) for urban walks, or longer (190cm) for walks in the countryside. It also has a pocket for poop bags.
One leash, multiple ways to move.
🔗 Can it be attached to any harness?
Yes. The carabiner is universal : it fits all standard harnesses and collars.
Of course, it's perfect with the MOOF harness , for a matching set.
💪 Is it sturdy?
Very.
The braided nylon base offers excellent tensile strength , even for small, sturdy ones.
🧼 How to care for the leash?
A simple wipe with a damp cloth is all that's needed.
If needed, it can be machine washed at 30°C, short cycle and gentle spin in a mesh bag to protect it .
Do not iron, do not tumble dry.
THE CARPET
🛋️ What is the MOOF mat used for?
The MOOF. rug is your everyday ally : it can be used as a travel cushion, an extra rug at home or a mattress for the car .
Lightweight, practical and stylish, it allows your dog to have its own space, wherever it goes.
📏 What are its dimensions?
The MOOF mat is available in two sizes , to fit small and medium-sized dogs.
Find all the exact dimensions here.
💧 Is it waterproof?
Yes — the inside is 100% waterproof , making it perfect for returning from a walk or for small accidents.
It also has a removable cover.
🧼 How to maintain the Poof
You can remove the cover and machine wash it at 30°C, short cycle and gentle spin . You can clean the waterproof cushion with a sponge.
Do not iron, do not tumble dry.
THE BELT BAG
💼 What is the MOOF belt bag used for?
The MOOF. banana bag is your essential for walks . You can attach your MOOF. leash to it using its carabiners.
It allows you to keep your hands free while having everything within easy reach : treats, poop bags, keys, phone…
Compact yet clever, it perfectly complements the MOOF leash, for a practical and stylish duo.
🧼 How to care for a belt bag?
30°C, short cycle and gentle spin . Or hand wash.
Do not iron, do not tumble dry.
💬 Why isn't the banana sold on its own?
Because it was designed as a complementary accessory to the MOOF leash.
Together, the two form the perfect combo for stylish and practical rides.
This also allows us to offer a fairer price , by combining manufacturing and logistics.